At Tutor Hives, we prioritize the privacy of our users and take all necessary steps to protect their data. When you provide us with your personal information, you are placing your trust in us. This Privacy Policy is designed to inform you about the data we collect, the reasons behind its collection, and how we utilize it when you use our services, which include the Tutor Hives website and any associated platforms. We comply with GDPR, COPPA, and relevant privacy laws from other countries, ensuring that users from the European Union, USA, UK, UAE, Singapore, Australia, New Zealand, Malaysia, Thailand, and other operational regions, including India, are safeguarded.

We may occasionally update this Privacy Policy. In such cases, we will notify you by revising the date at the top of the policy and, if the changes are substantial, we will provide additional notifications, such as a statement on our homepage or via email. We encourage you to review this policy each time you access our services to stay informed about our data practices and your choices.

This document outlines the approach taken by Tutor Hives to meet our obligations under applicable privacy laws.

Throughout this document, references to “we,” “us,” “our,” and “ours” pertain to Tutor Hives, while “you,” “your,” “yours,” and “you and/or your child” refer to the user.

This Privacy Policy covers all PERSONAL DATA we process, whether in physical or electronic form. It explains the information we gather, why we collect it, and how you can manage, update, export, or delete your information. It should be read in conjunction with our Terms and Conditions, Cookie Policy, and Direct Notice to Parents (COPPA).

1. Consent

Tutor Hives operates an educational platform providing online tutoring services.

Our Platform is designed primarily for students, parents, and educators. By registering, parents give consent for their child’s use of the platform, while adults consent to their own use. For the purposes of this document, “Users” refers to You and/or the Child.

We take your privacy seriously. Recognizing the privacy concerns of our Users and visitors, we have established this privacy policy to help Users make informed choices. We provide online tutoring services through our Platform (hereinafter referred to as “Services”).

2. Information We Collect and Use

We collect personal information that may identify you or your Child, including but not limited to:

• Name, email ID, government-issued ID, phone number, photograph, location, and other contact information.
• Gender and demographics.
• Birth date and year of the Child to verify age.
• Data collected automatically, such as IP address, browser type, language, operating system, access times, and cookies.

We may also collect data from your social media accounts used to sign into the Platform. When you connect your social media account, you consent to our collection, storage, and use of the information available through that account.

3. Purpose of Collection

We collect personal information for the following purposes:

• To create and maintain accounts and understand our user base.
• To enable smooth service delivery and develop new features.
• To determine users’ ages and interests.
• To send surveys or marketing communications about new services.
• To maintain records and customize the Platform for user safety and experience.
• To communicate transactional information such as welcome letters and billing reminders.
• To notify users about necessary information related to their accounts.
• To analyze trends to improve our Platform and Services.
• To perform quality audits and teacher training.

4. Data Security

We implement security measures to safeguard your Personal Information. While we strive to implement commercially acceptable safeguards to protect your Personal Information, we cannot guarantee absolute security.

All personal information is stored in a highly secure environment, accessible only by authorized personnel. Payment transactions are processed through trusted payment gateways, ensuring a secure online experience.

5. Links to Other Sites

Our Platform may contain links to external websites. We do not control these websites and encourage you to review their privacy policies before providing any Personal Information.

6. Compliance with Data Protection Regulations

Tutor Hives complies with industry standards and regulations regarding data collection, use, and retention. By using our Platform and/or Services, you consent to the collection, transfer, use, storage, and disclosure of your information as outlined in this Privacy Policy.

7. Rights of the Data Subject

You have the following rights concerning your data:

• Access and Deletion: You can access, update, or request deletion of your Personal Data through your account settings.
• Rectification: You have the right to rectify any inaccurate or incomplete information.
• Objection: You have the right to object to our processing of your Personal Data.
• Restriction: You may request a restriction on the processing of your Personal Information.
• Data Portability: You are entitled to receive a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: You have the right to withdraw your consent at any time.

8. Sharing of Personal Information

We may share your Personal Information with third-party service providers to perform specific processing activities on our behalf. Categories of third-party processors include:

• Usage Analytics: To monitor and analyze the use of our Service.
• Online and Behavioral Marketing: To optimize and serve ads based on your previous visits.
• Payment Processing: To facilitate secure transactions.
• Collaboration and Location Service Providers: To send communications and enable online learning experiences.

9. Changes to this Privacy Policy

This Privacy Policy remains in effect, except for any changes made in the future, which will take effect immediately upon being posted on this page.

We reserve the right to update or modify our Privacy Policy at any time. We recommend checking this Privacy Policy periodically. Your continued use of the Service after any modifications signifies your acknowledgment of the changes and your consent to abide by the revised Privacy Policy.

If you have any concerns about this Privacy Policy, please contact us at info@tutorhives.com